📊 Case Management Dashboard
128
Open Cases
3.4 days
Avg. Resolution Time
4%
SLA Breach Rate
✅
Integration Status
Case Pipeline
Workload Distribution
Recent Activity
[08:45] Case #2351 updated by Maria – status changed to "Awaiting Client"
[09:12] Case #2418 escalated to Tier 2 Support
[10:00] API sync completed with HR system